We try to look after you as well as we can. If something isn’t right, we want to hear about it. As a Dutch healthcare provider, Curitt is covered by the Wkkgz (Healthcare Quality, Complaints and Disputes Act), so you always have an independent route if we can’t resolve a complaint together.
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Tell us first
If something isn’t right, contact us at info@curitt.health or +31 6 27 29 81 63 and tell us what happened. We’ll listen, look into it, and aim to put it right with you directly.
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External, independent complaints handling
We try to take care of you as well as possible. Nevertheless, it may happen that you are not satisfied with this. You can let us know. You can submit your question or complaint to the independent Zorg Complaints Desk. An employee of the Complaints Desk will try to resolve your complaint with information and advice and can put you in contact with an independent complaints officer. This officer can mediate between you and us, so that together we can still find a good solution. You can easily reach the Zorg Complaints Desk by calling telephone number 070-310 53 92.
This is possible from Monday through Friday from 9:00 a.m. to 4:00 p.m. Or send an email to info@klachtenloket-zorg.nl.
For more information, you can visit www.degeschillencommissiezorg.nl/klachtenloket-zorg/.
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The Disputes Committee
You can also submit a complaint to the external and independent Zorg Algemeen Disputes Committee. Your complaint will then become a dispute. An impartial, expert committee will assess your dispute and you will receive a binding decision. This means that you and we must comply with the decision and cannot appeal the decision. For more information about this, please visit: www.degeschillencommissiezorg.nl.
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Our registrations
Curitt B.V. is registered with the Dutch Chamber of Commerce (KvK 92298869, VAT NL865985595B01) and is affiliated with the Geschillencommissie Zorg and the Klachtenloket Zorg under the Wkkgz. Every doctor who treats you is registered in the BIG-register, which you can check on our BIG-register verification page.
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Partner pharmacy
Within selected medical programmes, prescription-only medication is supplied by our partner pharmacy, De Regio Apotheek B.V., Vierde Broekdijk 25, 7122 JD Aalten. Dispensing is handled exclusively by the pharmacy, in line with Dutch law and regulations. The pharmacy is listed in the official register of medicine providers at aanbiedersmedicijnen.nl.
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Medical information
Our services aim to support a well-balanced, healthy life, but the information on this website doesn’t replace advice from your own doctor. Our website content is not intended to diagnose, cure or treat any medical condition.